Resetting Your Device
you may need to reset your
device. A soft (or normal) reset of your device clears all active
memory and shuts down all active programs. This can be useful when your
is running slower than normal, or a program is not performing properly.
reset is also necessary after the installation of some programs. If a
reset is performed when programs are running, unsaved work will be lost.
To perform a soft reset
Use the stylus to press the RESET button found at the bottom of your device. Your device restarts and displays the Today screen.
You can also perform
a hard reset (also known as a full reset). A hard reset should be
only if a normal reset does not solve a system problem. After a hard
device is restored to its default settings - the way it was when you
purchased it and turned it on. Any programs you installed, data you
and settings you customized on your device will be lost. Only Windows
software and other pre-installed programs will remain.
To perform a hard reset
and hold the
TALK and END buttons, and at the same time, use the stylus to press the
button at the bottom of your device.
- Release the stylus,
but continue pressing the TALK and END buttons until you see the
message on the screen:This operation
will delete all your personal data, and reset all settings to
default. Press Action to restore manufacturer default, or press other
- Release the TALK and
END buttons, and then press ENTER on your device.
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.
clearing the device storage and reset all setings back to factory
settings is to use the Clear Storage feature. You will lose all your
files on the device storage when you use Clear Storage, so make sure to
- Tap Start >
Settings > System tab > Clear Storage.
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